WALKING MY WAYS. The other day, I needed a plumber. But surprisingly, when I called, at 8:00 A.M., they said that they only took emergencies before 9:00 A.M. So then I called a competitor. Who opened at 7:00 A.M. Which was more amenable.
It seems that every day I am on the phone, with one kind of issue or another. Medical. House. Financial. Who knows? And sometimes I speak to a real person, which I laud. But other times I speak with a robot. Who rarely understands me. Nor me, it. And keeps on asking the same questions. Over and over. Which I try to answer. But rarely to its satisfaction. Or to mine. Which I find highly annoying. Which results in a game of tit for tat, until I speak with a real person. Eventually.
Often, physician’s offices are also difficult. But dentists are generally easier. Although I sometimes put down the wrong day in my calendar. Or the wrong month. Or forget to write my appointment down entirely. Or can’t read my writing. Probably, because I am in a hurry. Or because of poor penmanship, which must be in my DNA. Or write down an acronym, but can’t remember what it stands for. Which happens too often.
On the other hand, sometimes I speak with a live person. Which is wonderful. Recently, I made an appointment with the Fire Department, for a thorough walk through of my property. They were fast, attentive, extremely helpful, and genuine. And showed me combustible materials, directly next to my house. Which I had thoroughly overlooked. And other areas which were dangerous. And, as I surely want to avoid any fires, they gave me considerable reason to do some things, which were important, and not do others, which were unimportant. Which a robot couldn’t tell me. Which made that night’s sleep much easier, for me. Worry free. Stress free. And Peaceful. Finis.


Dearest Hans, You have managed to summarize, in a short piece, all the chaos that we face in the contemporary world! Something does indeed either go wrong or need to be attended to nearly every day. And such is modern life that we often waste a good deal of time « talking » to an AI voice that neither hears nor understands us. As older people, I am 77 to your 92, we are used to explaining our needs carefully. But AI has only the simplest of questions—even fewer answers. Keep up the cheerful attitude. You inspire me.
Your friend,
Kathe